Office Hours

Danish Porcelain Online is an internet business only. Office hours are 9-5 Central time, Monday-Friday. The office is closed during the weekend and major US holidays.

Ordering

To place an order contact our office by phone, fax, or email. Confirmation of availability and price must be made since our inventory is constantly changing. Prices are subject to change at any time. Please know that all discontinued dinnerware is in excellent used condition. We can not guarantee any dinnerware item is brand new except for those patterns listed under Royal Copenhagen Brand New Dinnerware.

Payments

We accept personal checks, Postal money orders (must clear with post office before items ship), and PayPal along with credit cards. All forms of payment will be in US Dollars ONLY, so international checks must be from a bank and made in US Dollars. All international credit card transactions will be made in US Dollars ONLY. We do not accept wire transfer payments.

WE ACCEPT VISA, MASTERCARD, DISCOVER AND AMERICAN EXPRESS CREDIT CARDS

Checks should be made payable to: Danish Porcelain Online                   

Please send payment to: Danish Porcelain Online - 214 West F Street,  Joplin, MO 64801

Shipping

The shipping and handling charge is $8.00 for one plate/collectible item and $2 for each additional plate/collectible item. Dinnerware shipping/handling charges will vary according to size of order with a minimum charge of $15.00  Express shipping is available for an additional charge. International shipping costs vary by country and size of order. We ship one or two days per week, days will vary accordingly.

DPO Return Policy

Minor Manufacturing Defects:  If for any reason you are dissatisfied with the quality of your purchased item, it is your responsibility as the purchaser to contact Danish Porcelain Online within 1-2 days of receiving your shipment.  At that time, we will provide further instructions as to the handling of each individual case. Under NO circumstance should you return any item without first speaking to us.  Under usual circumstances, a replacement will be sent if currently available in stock, once the purchased item is returned to our office. However, if we do not have a replacement in stock, a refund will be issued upon receipt of returned item.  A minimum 25% Restocking Fee will be applied to returned items without defects or damage.  

If you would like to purchase an item that is not currently in stock and we purchase it from the factory for you, the sale is FINAL and no returns can be made.

Broken During Shipping: In the event of a broken item in the shipment, contact our office within 1-2 days of receiving your shipment.  Under no circumstances should you return a broken item to our office without first speaking to us. Never return the item through any shipment service provider other than the United States Postal Service.  Doing so will render the Postal insurance Null & Void!  A replacement will be sent if currently available in stock, once the insurance claim is initiated by you, the customer, with the United States Post Office.   

Items Priced Incorrectly:  As human error does occur we reserve the right to not sell an item for the wrongfully listed price.  We will however research the correct price and give you the option to follow through with the purchase.

DPO Privacy Policy

We do not collect any information from visitors to this website.